Return period:

  • Products can be returned within 14 days of receiving your order, giving you time to check that they are suitable.
  • After this period, returns are no longer possible unless otherwise agreed with our customer support team.
  • We process refunds within 10 working days of receiving and inspecting the returned product.

Return conditions:

Product condition:

  • The product must be returned in its original packaging, unused and undamaged.
  • All components (e.g. instructions, accessories) must be returned with the product.

Proof of purchase:

  • A receipt or valid proof of purchase is required. Without it, we cannot process your return.

Discounted items:

  • For products bought at a discount, we refund the price actually paid, not the original price before the discount.

Inspection:

  • Once we receive the returned product, our team will inspect it to make sure it meets all the return criteria.
  • If the return conditions are not met, the return will be refused.

Returns process:

Contacting customer support:

  • Before returning any product, please contact our support team by e-mail (info@gardj.com) or by phone.
  • Our team will send you return instructions and the correct return address.

Packaging and delivery:

  • The product must be packed securely to prevent damage in transit.
  • Return postage costs are paid by the customer, unless the return is due to our error.

Recommendation:

  • We recommend using a tracked delivery service so that you can confirm the returned goods have been delivered.

Refunds:

Processing:

  • Once we have inspected and approved the returned product, we will let you know the status of your return by e-mail.

Refund method:

  • Refunds will be made using the same payment method used for the purchase (e.g. credit card, bank transfer).

Additional charges:

  • Original delivery charges are non-refundable, unless the return is due to our error.

Exceptions:

Non-returnable items:

  • Made-to-order or personalised items.
  • Items with a limited shelf life (e.g. perishable materials).

Damaged products:

  • Products damaged through misuse by the customer are not eligible for return.

Incomplete returns:

  • If a product is returned without its components or documentation, the return will not be processed.